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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first thing you should do is click the Help button, which is visible on each page. A pop-up window will show up. It comprises exhaustive information about all the operations that you can carry out on that particular page. Each pop-up menu opens on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast range of video tutorials clarifying how to use our web hosting Control Panel. They're made for those of you who want to see how things are getting done instead of just reading articles. Thus, everyone can quickly get to know our Control Panel by merely watching our step-by-step tutorial video clips.

F.A.Q.

If you can't find the solution you need, check out our comprehensive Frequently Asked Questions database, which covers questions asked by actual people and provides real solutions. We constantly "revamp" our Frequently Asked Questions section with new questions & answers so as to encompass all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't discover the answer you searching for in the Frequently Asked Questions database either, we have a great team of tech support engineers available 24-7 and ready to help you with any question. Each trouble ticket you open will be answered in less than one hour (the average trouble ticket response time is just twenty minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 281627

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com